Wyndham Grand is now seeking a Casino Cage Supervisor to join our team at the Rio Mar Beach Grand Resort location in Rio Grande, Puerto Rico.Job Summary Controls the Main Bank, or Cage Vault, during assigned shift. He/She is also responsible for direct supervision and training of Cage Cashiers. Education & Experience High school graduate.Bilingual (English and Spanish).Must be licensed by the Puerto Rico Tourism Company.One to three years of progressive experience in Casino or related industry.Knowledge of Casino rules, regulations and procedures.Previous supervisory and leadership experience preferred.Computer literate.Able to stand during the entire shift. Physical Requirements Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.Flexible and long hours required. General Requirements Maintain a warm and friendly demeanor at all times.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management. Fundamental Requirements Safeguard Casino bankroll.Curtail unnecessary conversations that occur during operation.Instruct cashiers as necessary in proper procedure.Verify all documents are completely and accurately filled out, as required.Ensure compliance with all applicable requirements of the SOP.Supervise and authorize the procedures for table fills and table credits.Conduct shift opening/closing procedures.Ensure compliance with Federal currency transaction reporting requirements.Assume duties as cashier when assigned or required, up to an entire gaming day.Adhere to regulatory, departmental and company policies.Comply at all times with federal and local laws as they apply to this position. COMPANY OVERVIEW:Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio--distinguished by our leading economy and midscale brands--delivers just that.We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham , Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham , Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham , Wingate by Wyndham , Wyndham Garden , Wyndham Grand and Wyndham Hotels and Resorts .Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.Our Company is an Equal Employment Opportunity Employer.Job Location: Rio Mar Beach Grand Resort, 6000 Rio Mar Blvd, Rio Grande, Puerto Rico 00745Employment Status: Full-time
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